Network
If you are looking for a complete solution to connecting a business network to the internet, switch and router configuration, or networking planning and implementation, we can customise everything from the internet gateway through to your LAN server.
MSI offers a range of networking solutions, and our engineers can work with you directly on your network.
We can provide your business with a wide range of services from mail and web hosting to essential security services like anti-virus and a built-in firewall, all while we support your network.
MSI Data Centre
MSI utilises state-of-the-art Co-Location data centre facilities located around Brisbane for complete management and data protection.
We choose the facilities we use to achieve the best possible uptime, stability, redundancy, and the features below.
Facility
- Redundant climate control systems to ensure suitable temperature and humidity
- Raised flooring
- Uninterruptable Power Supply
- Backup diesel generator
- APC Power Distribution Units
- Security controlled access
- Video surveillance
- Alarmed facility
- 24×7 access available
Network Infrastructure
- Multiple Cisco routers configured to provide redundant services.
- Multi-homed redundant network- separate network connections enter the facility via separate conduits.
- BGP4 Routing for automatic routing in the event of a carrier failing and best path.
- Uncrowded, high burst ability network.
Customer Support
Our purpose is to provide our customers with the best service we can. To that end, we have established systems to ensure both the technical competence of the service that we offer and the processes to enable both the technical competence of the service that we offer and the processes to enable our clients to understand our products and communicate with us. Our model of working closely with our clients to ensure the best match of our service offering with the client’s needs helps to ensure that we can work together. We have produced a number of documents to detail specific parts of our business interaction for each of them reference:
- Critical Information https://www.msi.net.au/critical-information/
- Complaints Handling https://www.msi.net.au/complaints-handling/
- What you need to know https://www.msi.net.au/important-information/
- Financial Hardship Policy https://www.msi.net.au/financial-hardship-policy/
Remote Support
TeamViewer is a program that allows our MSI support staff to remotely access and control your computer temporarily to resolve any issues you have quickly and more effectively. Once we are done, we will let you know so that you can close the program again, so no further access is possible. You can even watch us do our work while we are connected.
All you require is either a Windows PC or Mac and an active internet connection.
Contact us for more information and assistance with this process.